Refund and Returns Policy

You have the right to return any tea accessory within 14 days after receipt of the order. Tea accessory returns should be in their original condition and packaging.

Since they are food items, packaged teas and loose leaf tea cannot be returned. But please let us know if you are dissatisfied with your tea purchase and we will ensure that you are satisfied.

For any return request, please contact us at
Return shipping address for the courier:
Unit 59
Alserkal Avenue, Al Quoz 1
Dubai, United Arab Emirates

Generally, courier charges for your returns will be at your cost unless the error has been made by us. Refunds, including billed delivery charges will take place within 30 days of receiving your returned items.


In case you wish to cancel your order, please contact us immediately at no later than 4 hours after you have placed your order. We will always try to accommodate your request but cannot guarantee a successful cancellation once this period has elapsed.