Shipping Policy
Send us a message and we will respond as soon as possible. If your query relates to a specific order or product details and contact us at info@mypekoe.com
Shipping Costs
We offer the following shipping terms:
| Destination | Order Amount | Service | Taxes & Custom Duties | Cost | Delivery Time |
| UAE | AED 250 or more | IQ Fulfillment | None | Free | 2-3 Business Days |
| Below AED 250 | IQ Fulfillment | None | Flat Rate AED 20 |
2-3 Business Days |
Our courier may not deliver to some remote areas of the UAE, in this case Emirates Post services will be used.
As all parcels need to be signed for, we ask you to provide a physical home or office address and NOT a Post Office Box.
Where possible please have deliveries sent to a workplace or residence where someone is available to receive and sign for the item.
Import taxes and duties
We use IQ Fulfillment service for all our shipments and all fees and taxes will be included (free domicile). You will have peace of mind and do not need to worry about any VAT or other taxes.
Dispatch and Delivery
All orders are fulfilled by SII RESTAURANTS, PEKOE FINE FOODS TRADING LLC and shipped from Dubai.
When ordered before 5pm, in most cases the products will be delivered on the next business day Monday to Friday. If the order is not dispatched in two business days for any reason, you will be contacted via email to offer an alternative product, partial shipment or full refund.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch, SII RESTAURANTS LLC, PEKOE FINE FOODS TRADING LLC is not responsible for any delays caused by destination customs clearance processes.
