Shipping Policy

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Shipping Costs

We offer the following shipping terms:

Destination Order Amount Service Taxes & Custom Duties Cost Delivery Time
UAE AED 250 or more IQ Fulfillment None Free 2-3 Business Days
Below AED 250 IQ Fulfillment None Flat Rate
AED 20
2-3 Business Days

Our courier may not deliver to some remote areas of the UAE, in this case Emirates Post services will be used.
As all parcels need to be signed for, we ask you to provide a physical home or office address and NOT a Post Office Box.

Where possible please have deliveries sent to a workplace or residence where someone is available to receive and sign for the item.

Import taxes and duties

We use IQ Fulfillment service for all our shipments and all fees and taxes will be included (free domicile). You will have peace of mind and do not need to worry about any VAT or other taxes.

Dispatch and Delivery

All orders are fulfilled by SII RESTAURANTS, PEKOE FINE FOODS TRADING LLC and shipped from Dubai.

When ordered before 5pm, in most cases the products will be delivered on the next business day Monday to Friday. If the order is not dispatched in two business days for any reason, you will be contacted via email to offer an alternative product, partial shipment or full refund.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch, SII RESTAURANTS LLC, PEKOE FINE FOODS TRADING LLC is not responsible for any delays caused by destination customs clearance processes.